My full CV is available upon request.

Below is a high-level overview of my professional experience, leadership scope, and areas of expertise across 25+ years in healthcare technology, enterprise software, and regulated digital systems.

I design documentation systems that align governance, usability, and structured content architecture.

Across healthcare platforms, enterprise software portfolios, and post-acquisition transitions, I have led documentation modernization initiatives that improve clarity, reduce operational friction, and support commercialization readiness.

My work bridges: 

• Structured authoring, DITA/XML, and scalable knowledge frameworks
  
• Digital adoption enablement
• Knowledge Center architecture
• API documentation systems
• Terminology governance
• AI-augmented content workflows

Carelon Global Solutions

Senior Technical Writer

Led the establishment of scalable documentation processes for a healthcare platform approaching commercialization. Initiated and drove WalkMe digital adoption integration, aligned compliance protocols, and implemented structured documentation frameworks in an unstructured environment.

Merative Health (Post-IBM acquisition)

Lead Information Developer

Architected a multi-tenant Knowledge Center following acquisition, standardized release communications, and implemented terminology governance frameworks to reduce ambiguity across teams.

IBM (Enterprise Portfolio)

Modernized enterprise documentation systems across storage, mainframe, and care management portfolios. Led DITA structured authoring transitions and task-based redesign initiatives to improve usability and decision support.

• Documentation System Architecture
• Governance-Aware Content Strategy
• Structured Authoring (DITA/XML)
• Digital Adoption Platforms (WalkMe)
• API Documentation Design
• Terminology & Taxonomy Governance
• Minimalist Information Design
• AI-Augmented Documentation Workflows
• Cross-Functional Stakeholder Alignment

Bachelor of Commerce, NUI Galway
Graduate Diploma in Education
Higher Diploma in Systems Analysis
Graduate Diploma in Technical Communications
Diploma in Applied Project Management (IPMI)
Certified Medical Writing Professional (CMWP)

Specialization in API Documentation — University of Washington (2024)

AI & Advanced Documentation Upskilling (2025–2026):
• Google AI Essentials
• Vanderbilt University — Prompt Engineering for Large Language Models
• Bill Raymond — AI for Content Professionals (7-week intensive workshop)