Across my career, I’ve consistently been recognized for clarity, collaboration, and documentation excellence. Below are just some of the endorsements I’ve received from managers, product owners, engineers, and cross-functional colleagues.

"Sinead is a strong Technical Writer with a passion for Agile Software Delivery Excellence. She maintains great working relationships and believes in the power of Teamwork.

Sinead is constantly learning and readily shares her Expertise to maximise Business Value"

"Sinead rapidly met and exceeded my expectations as a Senior Technical Writer. Her ability to adapt and contribute swiftly to our organisational goals has been commendable. Her efforts in conducting thorough discovery across the platform have significantly contributed to our understanding and organisation.

Sinead is entirely self-driven and has consistently demonstrated remarkable drive and the ability to work independently, all the while fostering strong collaboration across various disciples, both in Ireland the US. Her impressive planning and project management skills were evident as she meticulously broke down documentation and tooling requirements across workstreams into its essential components. Her adept communication skills were key in securing buy-in from stakeholders and effectively reporting progress. Sinead’s proactive approach, coupled with her strong problem-solving skills and ability to collaborate effectively makes her an invaluable asset to any organisation."

Sinead has reported to me for the past several years at IBM and Merative (post IBM acquisition). As her manager, I valued her professionalism and talent as a senior technical writer and how she could plan, design, craft and deliver excellent documentation to our internal and external customers. Sinead was integral to our team's transition from IBM Watson Health to Merative Health Insights.

Sinead always advocates for users and is proactive in her approach to her work. She has deep domain knowledge and knows what it takes and how to produce high-quality documentation. I commend her resourcefulness to learn the unknowns (product, process and tools) and her ability to use her initiative and continually identify opportunities for improvement in docs. She is an excellent communicator and a great team player who always shares her knowledge openly and honestly. Her enthusiastic can-do attitude, integrity, and dedication makes her a pleasure to work with. Sinead will be highly valued in any organization, and I recommend her without hesitation."

"Sinead has reported to me for the past several years at IBM and Merative (post IBM acquisition). As her manager, I valued her professionalism and talent as a senior technical writer and how she could plan, design, craft and deliver excellent documentation to our internal and external customers. Sinead was integral to our team's transition from IBM Watson Health to Merative Health Insights.

Sinead always advocates for users and is proactive in her approach to her work. She has deep domain knowledge and knows what it takes and how to produce high-quality documentation. I commend her resourcefulness to learn the unknowns (product, process and tools) and her ability to use her initiative and continually identify opportunities for improvement in docs. She is an excellent communicator and a great team player who always shares her knowledge openly and honestly. Her enthusiastic can-do attitude, integrity, and dedication makes her a pleasure to work with. Sinead will be highly valued in any organization, and I recommend her without hesitation."

"Sinead is an extremely capable and hardworking technical content developer who can understand and explain complicated concepts in a simple way.

Sinead has a great work ethic, she is self-motivated, with strong organization skills, she is reliable, team focused and very easy to work with. Sinead has worked with me on multiple enterprise level solutions in an agile delivery schedule and always delivered high quality content on time. I would highly recommend Sinead to any prospective employer."

"Sinead did a great job writing the API documentation for IBM Watson Care Manager. She designed how the APIs would appear in the Knowledge Centre and also illustrated how they could be used by adding a comprehensive set of Use Cases showing examples of how messages could be constructed and the APIs called in practice."

""I've worked alongside Sinead for two years. In our time together, I've seen her excel at the core assignments of her job -- technical writing and editing -- but also efficiently implement other tasks that extend beyond the scope of her role.

For example, she led the adoption of several new tools. Her willingness to lead the roll out of the new tools, while continuing to be the primary technical writer for her development team, shows her enthusiasm for her work. Coworkers are excited to collaborate with Sinead as she is willing to share what she knows and is open to learning from others.

As Sinead moves to another assignment within IBM, I am sad that we will work together less frequently, but look forward to seeing her flourish in the next step on her career path."

"I am happy to recommend Sinead as a very competent Information Development specialist. We worked together on a very aggressive software release schedule within a globally distributed project team. Even though Sinead came into the project as it was well underway, she quickly came up to speed and met her deadlines with an amazing amount of grace given the circumstances."

""Sinead is a knowledgeable and capable technical writer, excellent at teamwork and willing and able to accommodate an unexpected assignment along with her other work. She handled a large workload and delivered documentation on time and with good quality."

""Sinead did a great job on our OMEGAMON Publications - worked well with our agile / scrum teams, delivered pubs on time and of high quality. Thanks for all your great work!!"

""Sinead was a capable and organized writer for Bard. She was very successful leading the Help team for our major client, Amdocs. Because of her abilities and interpersonal skills, she was specifically selected to become team lead for, Cisco, a key client for Bard. I have no doubt she will be a key asset in whatever company she chooses."

"Sinead Coughlan is a key documentation resource in delivering and maintaining a complete product documentation set for Cisco Unified Presence. I have worked with Sinead directly on many occasions as she delivered the product specific documentation that exists to complement the solution reference design guides. 

Every challenge is met with enthusiasm and a willingness to go above and beyond. Sinead is a great asset to the documentation team."